Canadian Shipping Policy

The Horse Barn Shipping Policy

Thank you for visiting and shopping at The Horse Barn.  The Horse Barn strives to deliver your purchases in the fastest, most cost effective manner.

Shipping processing time

All orders are processed within 48 hours of receiving order Monday – Friday.  Orders received after 2:00 pm will be shipped the next day.  Orders are not processed on weekends or holidays.   For any reason you need to change the shipping method, please contact us at webstore@horsebarncanada.com or call 250-374-3511.  We cannot guarantee the order can be cancelled if you submit the request as we are doing our best to process orders as soon as they are received. 

If we are experiencing a high volume of orders or the availability of our inventory, shipments may be delayed by a few days.  Please allow additional days in transit for delivery.  If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

If an item is out of stock, we will notify you and advise you of your options and correct the circumstances.

Shipping rates & delivery estimates

The Shipping method you select as well as the final destination will dictate the time it takes to get to you as well as the cost.   All Canada Post Expedited shipment includes a tracking number and $100 liability insurance against loss and damage (excluding fragile items).

There may occasionally be delivery delays beyond our control and we are unable to compensate for these occurrences if delay occurs. We cannot be responsible for delays once the item is in transit. 

A tracking number from Canada Post will be sent to you at the time the package is processed.

Shipping charges for your order will be calculated and displayed at checkout.  Shipping rates listed in this policy are for online shopping only and exclude in-store, special order or phone orders.    Other shipping methods or overnight delivery (addresses within Canada) are available upon request.  

Shipping Free Over $200.00

Please Call for Freight Quotes on the Following: (The Horse Barn reserves the right to add anything to this list or include an item to this list.)

• Arena Equipment & Roping Dummies
• Farm Equipment
• Ranch Equipment
• Fragile Products(Art or Glassed Art)
• Feed and Feeders
• Fencing
• Stalls and Equipment
• Gates
• Chutes
• Supplements and Minerals
• Biologicals
• Horse Shoes
• Roping Equipment
• Irregular Shape, Overweight or Oversized Items
• Ammunition weighting more than 2kg.

International and US Shipping Policy

At this time our ecommerce site does not allow us to ship outside of Canada.  Please contact us, with International orders, with your address for a shipping quote. 

Custom, Duties and Taxes

The Horse barn is not responsible for any customs and taxes applied to your order.  All fees imposed during or after shipping is the responsibility of the customer.

Damages

The Horse Barn is not liable for any products damaged or lost during shipping.  If you received your order damaged, please contact the shipment carrier to file a claim.

Dishes, glassware and liquid product are shipped at your own risk. We are not responsible for any damages that may occur during shipping. 

Back Orders

If an item goes on back order, we will notify you when it comes available. 

Firearms And Ammunition 

All non-restricted firearms will be shipped to their destinationa after a valid P.A.L. has be received and verified.

All restricted firearms will be shipped to their destination after a valide P.A.L. has been verified, and restricted firearms has been properely trasferred to the new owner.  The Horse Barn prides itself on processing your firearm purchases as quickly, safely and efficiently as possible, however restricted firearm transfer times vary and are not subject to our control.

A copy of the ATT(Authorization To Transport) will be emailed to the customer, as well as a physical copy shipped with firearm.

Firearms are not able to be shipped to a PO box.

If the registration address on the P.A.L. provided does not match the shipping and billing address on your order invoice, The Horse Barn will cancel your order. 

Any ammunition and firearms purchased at the same time will be packaged and sent as separate shipments.

Any bulk ammunition purchase (total ammunitions weighting more than 2kg) is considered an oversized item and is subject to additional shipping/freight charges.

If you would like additional insurance, please call for quote.

Last modified: December, 2022