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The Horse Barn’s Return & Refund Policy
Thank you for shopping at The Horse Barn. The Horse Barn is committed to your 100% satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
You have 60 calendar days to return an item from the date you received it. All regular store policies will apply.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and have original tags attached.
Your item needs to have the receipt or proof of purchase.
Your returning item must be in new, unused, unaltered and in sellable condition. Merchanise that has been worn, used or altered will not be accepted for return or exchange.
The only exception is on saddles which have a 30 day maximum on new saddles and 14 days on used saddles.
Some items cannot be returned if they are opened (Music, DVD,). Due to safety concerns there is no return on the following items: Helmets, De-wormers, Feed Supplements, Feed, Vitamins, Milk Replacer, Dated Items, Special Orders and Bits.
No refunds on Clearance or Sale Items, Intimate apparel (undergarments), Earrings or Piercings.
We guarantee products only when they are used for the purpose intended, under fair and ordinary conditions. We will repair or replace, at our discretion, items that are defective in workmanship.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We immediately notify you on the status of your refund after inspecting the item and in some cases the manufacturer.
We will notify you if your return is not approved 100%.
If your return is approved, we will initiate a refund to your credit card. Refunds will be issued in the same form of tender with which the product was purchased.
If a Gift Card was used as a partial tender, that returned amount will be placed on a new Gift Card before other tenders are applied.
Saddle Return Policy
If for any reason you are not satisfied with your new saddle please return the unused saddle for a refund or exchange within 15 days of purchase.
We want you and your horse to be happy, so try your new saddle on, but please inspect it carefully to make sure it is the saddle you ordered. Saddles require a break in period and have to be ridden several times and will not sit completely down on the horses back. Wear an older pair of jeans and a clean blanket, to ride the saddle one time to ensure it fits you and your horse. Full credit will only be given on a saddle if there is no wear, dirt or use. A restocking fee will be assessed on saddles not returned in new condition.
All items are subject to a 10% restocking fee, which will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Shipping Returned Product
Returned packages must be sent prepaid. We will not accept COD packages.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For safety reasons all helmets are final sale.
A helmet that is brought back for return/exchange could have sustained an impact once it left our store. We are firm believers in safety and that everyone has an equal opportunity to safety. Because or our firm view on safety, The Horse Barn does not accept and/or exchanges on helmets once they have left our store.
Helmets and heads come in all shapes and sizes, please come in for a fitting, our staff would love to assist you in finding the perfect helmet.
When should you replace your helmet? It is recommended to replace your helmet at least every 5 years or 2000 hours of riding. ALWAYS replace your helmet after a fall in which your helmet has sustained an impact.
De-Wormer, Feed, Feed Supplements, Milk Replacer Policy
We are committed to the health and wellbeing of all pets and livestock that we serve at The Horse Barn, because of this commitment to health, we do not accept any returns on these products once they have left our store for two reasons:
1. Horses, cattle, poultry, swine, rabbits and other livestock/pets are susceptible to diease and illness, returned de- wormers/feed/milk replacer/supplements could have come in contact with outside parasites and/or pathogens.
2. The de-wormer/feed/milk replacer/supplement being returned could have left in an environment unsuitable for feed/supplements/milk replacer, etc.(ie. An environment that may be too hot, too moist and/or exposed to the elements.) All de-wormers/feed/milk replacer/supplements are perishable; this can cause microscopic mould spores to sprout, ferment and/or other spoilage to occur, even in an unopened bag/container/tube.
If you are unsure of which de-wormer/feed/supplement/milk replacer is right for your livestock/pet, please ask our knowledgeable staff, we will help you to the best of our ability.
If you are still unsure about the correct de-wormer/feed/supplement/milk replacer for your livestock/pet, please wait to purchase the item and seek professional advice from someone such as a certified veterinarian.
The Horse Barn will not accept any returns/exchanges on dated items beyond their started date. (ie. Calendars, day planners, dated belt buckles and similar items cannot be returned beyond 60 day return policy or December 31st of the year before they started, whichever comes first.)
Earrings, Piercings and Undergarments
Earrings, piercings and undergarments are of intimate nature and regardless of being in their orginal packaging or not, are deemed final sale at the time of purchase, due to their intimate nature.
The Horse Barn accepts no responsibility and makes no guarantee that your horse will accept or "like" a certain bit.
If you are unsure if your horse will "like" or accept, a certain bit, or unsure of how a certain bit works, please, ask our staff. If you are unsure if a certain bit is right for you and your horse, please consult a credible and knowledgeable horse person (such as a professional horse trainer ) before making you purchase.
All bits returns must be accompanied with orginal tags and receipt.
All bits returnd MUST be unused. If our staff suspects that a bit has been used and/or come into contact with a horse's mouth, The Horse Barn reserves the right to decline the return due to sanitary reasons.
Must have orginal receipt.
Many of the items that we are proud to offer our customers come with extensive warranties, please ask our staff if you have a warranty questions in requards to any oof our products.
Please be considerate of our staff and facility and clean your item before returning it to the store for warranty concerns, this includes: making sure that horse blankets are clean and free from mud and feces and making sure that boots and/or shoes are clean and free from feces.
Failure to clean an item with warranty issures before starting the warranty process, may result in you (the customer ) receiving and and paying for additional cleaning charges. (No company wants to repair/replace a blanket/boots or any item with mud and livestock fecus on it.)
There are certain items that do not have any warranty/guarantee these include: pitch forks, manure forks, shovels, hand yard tools, hay nets, pole bending poles and pole pending pole bases.
Stock Tank and Pond De-icer Policy
De-icers do not keep livestock waterers/ponds "warm" or "hot", de-icers are designed to keep ice from forming and keep water above sub-freezing temperatures.
All de-icers require regular maintenance, especially in "hard" water and/or well water, mineral and calcium buildup will cause your de-icer to short-circuit and stop working. Clean off mineral and/or calcuim deposits as often as necessary (steel wool and metal-bristle brushes work well). Visible calcium and mineral deposits on you de-icer will void the warranty.
In the event that your de-icer stops working follow ALL of the following steps:
1. Unplug your de-icer.
2. Put the de-icer in a *freezer for a minimum of 12 hours.
3. After the de-icer has been the freezer for a minimum of 12 hours, take it out of the freezer, try plugging in again.
*De-icers must be in a sub-freezing TEMPERATURE CONTROLED environment in order to reset the internal thermostat, simply unplugging the de-icer and leaving it outdoors overght DOES NOT reset the internal thermostat, temperatures fluctuate too much outdoors to reset the thermostat, freezers are regulated to stay a a constant temperature.
All of the above steps must be followed correctly before the de-icer is brought back for a warranty.
The Horse Barn no longer accepts consignment saddles and/or consignment art work as of February 1, 2020.
If you have any questions or concerns on how to return your item to us, contact us by email or by phone.